Terms of Service

1. Agreement to Terms

By accessing or using ElectricBillpay.com, or placing a telephone call to our listed phone numbers, you agree to be bound by these Terms of Service. If you do not agree with any portion of these terms, you must discontinue use of the website and telephone services immediately.

2. Service Description & Third-Party Notice

ElectricBillpay.com provides an informational directory and telephone connection platform connecting callers with authorized live customer assistance agents for utility bill payments (including electricity, water, gas, and sanitation bills).

3. Fees & Payment Disclosures

Calling our toll-free phone number is free from standard US mobile and landline phones. If you authorize an agent to process a payment on your behalf:

• Any applicable third-party agent convenience fees, processing charges, or expedite fees will be disclosed verbally by the operator before you confirm authorization.
• No charge is made to your payment method without your verbal consent during the call.
• Payments are submitted directly through secure payment gateways for processing with your respective utility company.

4. Customer Responsibilities

When calling to process a payment, you warrant and agree that:

• You are the authorized account holder or have explicit legal authorization from the account holder to pay the bill.
• You provide accurate account numbers, billing addresses, and payment credentials.
• You understand that processing timelines depend upon individual utility company posting cycles (usually same-day to 24 business hours).

5. Disclaimer of Warranties & Limitation of Liability

ElectricBillpay.com and its operators provide all information and connection services on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied.

We are not liable for utility service disconnections, late penalties, service interruptions, or bank overdraft fees resulting from delayed payments, bank authorization rejections, or incorrect account information provided by the caller.

6. Intellectual Property & Trademarks

All utility company trademarks, logos, and brand names mentioned on this site are the property of their respective trademark holders. Mention of any utility company name is strictly for nominative identification purposes and does not imply endorsement, sponsorship, or affiliation.

7. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Delaware, without regard to conflict of law provisions.