Privacy Policy

1. Introduction & Scope

ElectricBillpay.com ("we", "us", or "our") operates an independent third-party directory and phone assistance routing service for consumers seeking to pay residential or commercial utility accounts. This Privacy Policy details the types of information we collect, how we handle telephone transactions, and our strict adherence to financial security and privacy laws.

2. Information We Collect

We prioritize data minimization. When you interact with our website or call our toll-free phone line, the following data may be processed:

• Website Usage Data: IP address, browser type, referring URL, time spent on pages, and advertising campaign identifiers (such as Google Ads UTM parameters or GCLID).
• Telephone Call Metadata: Caller ID, call duration, timestamp, and the telephone number dialed for quality assurance, call routing, and marketing attribution.
• Payment Information (During Call): When you authorize a phone payment, payment card data (credit/debit card number, expiration date, CVV) or bank account details are collected directly by telephone operators and passed via encrypted, PCI-DSS Level 1 compliant payment gateways.

3. Financial Security & Non-Storage of Card Data

4. How We Use Your Information

• To connect you with live telephone support agents for utility payment processing.
• To measure the efficacy of digital advertising campaigns and optimize website performance.
• To prevent fraudulent transactions, spam, or abusive behavior.
• To comply with applicable federal, state, and local regulatory requirements.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third-party data brokers. We may share information only with:

• Authorized call center partners and certified payment processing networks solely to complete your requested payment transaction.
• Analytics and hosting providers (e.g., Google Analytics, Google Tag Manager) under confidentiality agreements.
• Law enforcement or regulatory authorities if mandated by subpoena, court order, or applicable law.

6. Cookies & Tracking Technologies

We use standard cookies and analytics tags to improve page responsiveness and track marketing conversions. You may disable cookies in your browser settings at any time; however, some site features may experience reduced functionality.

7. California Consumer Privacy Rights (CCPA/CPRA)

California residents have specific rights regarding their personal information, including the right to know what personal data is collected, request deletion, and opt out of the sale or sharing of personal data. To exercise these rights, please email us at privacy@electricbillpay.com.

8. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact our compliance department: