Do Not Call (DNC) Policy
Compliance with TCPA, FTC, and FCC regulations
1. Overview of Inbound Policy
ElectricBillpay.com operates exclusively as an inbound telephone assistance service. We provide telephone routing and live assistance solely to consumers who initiate telephone calls to our listed toll-free numbers.
We do not engage in unsolicited outbound telemarketing, predictive robocalling, automatic telephone dialing system (ATDS) campaigns, or prerecorded voice solicitations to consumers.
2. National Do Not Call Registry Compliance
We fully respect the National Do Not Call Registry established by the Federal Trade Commission (FTC) and Federal Communications Commission (FCC), as well as state-specific telemarketing laws. Our employees and marketing partners receive training on consumer privacy rights and telecommunications compliance.
3. Internal Do Not Call List Opt-Out
If you have previously contacted our inbound phone numbers and wish to ensure your telephone number is permanently added to our internal suppression list so that no return calls or follow-up communications occur, you may request exclusion at any time:
To submit a Do Not Call request:
- Email: dnc@electricbillpay.com (Please include your full 10-digit phone number).
- Mail: ElectricBillpay.com DNC Compliance, 1209 Orange St, Wilmington, DE 19801
All suppression requests are processed within 5 business days and remain in effect indefinitely.